Shipping and Delivery
Standard in-stock products will have a delivery time of 2 to 3 working days (Monday to Friday).
For custom-made products (such as personalizing with an embroidered name or text; cushion and blanket design according to your own interior) we will give you a price quote and estimated delivery time in advance. You can contact us via [email protected] for the details.
Shipping within the Netherlands is free for purchases above €50 for orders up to 10kg. Purchases under €50 cost €5,75 for shipping.
Shipping within the surrounding European countries costs:
€9,30 - €13 up to 2kg (depending on the product size)
€19,50 for 2kg-5kg
€25 for 5kg-10kg
For an exact calculation, you can go through the checkout for the most accurate and up-to-date representation of the costs. You will always see the total costs before you place an order.
|DHL||Standard shipping with DHL within the Netherlands. Next business day and Saturday delivery.|
|PostNL||Standard shipping with PostNL to European countries|
Track your shipment
Once we have dispatched your order you will receive a track & trace e-mail. In this e-mail you will receive a tracking code and link to the delivery company with which you can follow the shipment.
Package not received
If you haven't received your package, please check for the following:
Check the track & trace code
In our shipping confirmation you have received a link to the track & trace data of your package. See the status of your shipment here. Maybe the delivery driver is unexpectedly delayed or the package is waiting for you at a pickup point.
Check the delivery address
Is the delivery address you provided correct?
Check your post box
Check to see if you have received a note in your post box from the delivery driver. Maybe you were not at home during the first attempt.
If the package does not arrive, please contact our customer service department via [email protected].