Returns in short
If the product does not meet your expectations, you can simply return the item. Please let us know within 14 days that you want to return your order. You don't have to give any reason for this (but we would appreciate it if you did). After you have informed us that you want to return your order, you have another 14 days to return it.
The 4 most important return points:*
- Return within 14 days from the Netherlands. Request a return via our e-mail address: [email protected]. Returning a shipment is at your own expense to our address in the Netherlands.
- We'll refund you the full purchase amount, including standard shipping costs on the original purchase, within 5 business days after return receipt, provided the product is in original condition.
- To exchange for another item: Send back your product following the return instructions mentioned above and order the new item on our website.
- Custom products such as a blanket with an embroidered name cannot be returned.
Would you like a different size or product? You can return the original product and place a new order via our website. The purchased amount of your return will simply be refunded to you when we receive the returned item. This way you have the desired product delivered in no time and you don't have to wait until we have exchanged the product. This prevents mistakes and disappointments.
The returning shipment cost is at your own expense to our address in the Netherlands.
Please send the product well packed (to avoid damage to the item) to:
Bundu Shop Returns
3311 LC Dordrecht
Drop off at our warehouse
The product may also be delivered to us in person. We will then process the return through the normal procedure.
Return Conditions and Exclusions
Withdrawal time period:
- You have 14 days to evaluate the product.
- The 14 day evaluation period starts on the day of receiving your order.
- If your order is delivered in parts, your return period will start after your order is complete.
- If the 14th day falls on weekends or public holidays, the period will be extended to the first working day.
Use the right of withdrawal
- If the product does not meet your expectations, you can notify us within 14 days that you want to cancel the purchase. You do not need to give us any reason why you want to return it (but we appreciate it if you do). You can do this by e-mail: [email protected]
- After indicating that you would like to return the product, you have 14 days to return the product to us.
- Return the product complete, in its original condition and as far as possible in its original packaging. If there are labels on the product, do not cut them off.
- In order to return your order, the product may only have been assessed in the same way you could in a shop. You may not use or damage the product beyond what is necessary to evaluate it. If you do this, we may withhold the resulting reduction in value from your refund or charge you.
Products and services that cannot be returned under the right of withdrawal:
- Items that have been customized to your specifications.
- Digital and physical gift vouchers.
- Additional services such as express delivery.
- Hygienic products or products with a health risk where the seal has been broken.
- Business customers ordering on the basis of a quote.